A Life Dedicated to Serving and Empowering People
MY Experience
I spent nearly fifteen years working in law enforcement before transitioning to tech to lead and develop efforts in Trust & Safety and Social Advocacy. With a focus on online and in-real-life safety and inclusion, I worked directly in several tech core business pillars including communications, marketing, and operations, leading teams, building cross-functional strategy and programs for both consumers and employees, and advising product teams on feature development, including several industry firsts.
I’ve dedicated my life to creating safe spaces for all people and I take a unique, people-first and community-collaborative approach to this mission with a prioritization of marginalized communities and other vulnerable groups. In addition to safety and inclusion expertise, I have extensive large-scale strategic business development knowledge that I have successfully integrated into high-growth companies.
I am an executive with a proven track record of successfully executing on my creative, multi-faceted approach, activating teams, cross-functional stakeholders, and strategy across the business and across six continents directly affecting millions of customers and driving measurable results while also addressing some of the biggest challenges high-growth, global tech companies have faced in the spaces of safety and inclusion.
Driving Change at Uber
Head of Global Women’s Safety and Gender-Based Violence Strategy, Programs and Operations (2016-2020)
○ Uber’s first Head of Women’s Safety. Created Uber’s Global Women’s Safety & Gender-Based Violence Initiatives Team—the first global team dedicated to the safety of women and other vulnerable populations at Uber.
○ Inside Uber, known for seamlessly bringing cross-functional stakeholders together and effectively managing tensions and business imperatives for successful execution on mission-driven priorities.
○ Led women’s safety and inclusion initiatives, strategy and operations scaling programs across all 6 continents in which Uber operates while advising teams across the company on product development, training, policies and initiatives addressing all trust & safety priorities and concerns with a special emphasis on women’s safety and all marginalized communities resulting in several impactful internal and external global safety and inclusion initiatives for millions of users.
○ Brought women’s safety advocates and women law enforcement executives from across the US together to help ideate with teams on product solutions for women’s safety.
○ Assembled off-the-record travel and transportation Industry event focused on the needs of women bringing together 50 executives from the technology, airline, hotel, homeshare, and rental car industries.
○ Informed and advised teams on development of Trust & Safety product features such as RideCheck, Emergency Button, Safety Toolkit & Center, Trusted Contacts, Follow My Trip, Rider Pick-up and Drop-off and phone number Anonymization, and Real-time ID Check.
○ Worked with product teams to develop matching logic that reduced sexual assaults >25%.
○ Developed training programs for agents and executives on women’s safety and sexual violence prevention.
○ Informed product ID verification process and policy for non-binary and transgender individuals.
○ Created Uber’s first human trafficking education Initiative, and rider safety fips, including Check Your Ride.
○ Creation of initiatives like the Uber/RAINN dedicated hotline and employee survivor resource program, driver safety education, training and standards development for customer support teams, and Uber’s first bystander awareness initiative utilizing my community collaboration model in partnership with law enforcement, government officials, advocates, and businesses.
○ During the COVID 19 pandemic, led the development of a social impact initiative across global product, operations, PR and government relations teams in partnership and collaboration with sexual and domestic violence organizations and local governments to provide 50,000 free rides to shelters and safe spaces, and more than 45,000 free meals for survivors in 35 cities across 16 countries as part of a pledge to provide 10 million free rides and food deliveries to those who need.
○ Led Uber Safety Communications and global safety and program strategy up-leveling and infusing empathy and understanding into Uber’s safety communications strategy.
○ Industry-first sexual misconduct taxonomy developed in partnership with the National Sexual Violence Resource Center and the Urban Institute—a system that was instrumental to Uber’s first transparency report and has been adopted by other companies like Trip Advisor.
○ Spearheaded the creation of Driving Change commitment and campaign and engaging with 200+ women’s safety and LGBTQ+ groups and advocacy organizations and created 35+ partnerships with sexual violence prevention and LGBTQ+ organizations globally providing 10 million in grant funding.
○ Member of Pride at Uber LGBTQ+ leadership advisory committee.
○ Spokesperson to media and regulators for women’s safety, inclusion and gender-based violence initiatives globally.
Leveling Up the Dating Industry
Vice President, Head of Safety and Social Advocacy (2020-2022)
● Led global Trust & Safety Product, Operations and Partnerships Strategy across our 15+ dating app brands including Tinder, Hinge, Plenty of Fish, OK Cupid and international brands like Meetic, Pairs and HyperConnect.
● Created the horizontal and cross-brand Trust & Safety vision, values and operational framework. Developed five key Trust & Safety central pillars: Safety Product Strategy, Safety Operations, Social Advocacy & Partnerships, International Safety Operations and Law Enforcement Outreach and Investigations to organize and focus work on Trust & Safety for maximum impact across Match Group.
● To integrate Safety by Design into the fabric of Match Group, stood up a Match Group first-ever dedicated Trust & Safety program and central team of nearly 30 experts to work in partnership with teams at each brand. The central team is a center of excellence that advances global trust & safety by creating and supporting best practices across brands to build standards, policies, and processes. The team also supports brand teams on the development and execution of product innovations centrally and across brands.
● Spearheaded background check screening partnership with Garbo; the development of the industry’s first law enforcement portal to better aid investigations; transparency reporting development; bringing in RAINN to review sexual assault and harassment response; advising on brand tech features like “Are You Sure?” (a warning for out-of-pocket messages), the ability to block contacts, and ID verification.
● Worked with product teams to develop a product feature enhancement reducing harassing and abusive messages 10%.
● Developed women and LGBTQ+ expert engagement program to drive policy, product, and education.
● Match Group’s first ever Global Safety Summit. The summit brought the portfolio of brands together across business units in Trust & Safety, Legal, Operations, Product, Marketing, Government Relations, Human Resources, and Communications to strengthen relationships; align on vision and strategy for Trust & Safety, share best practices and elevate safety and inclusion expertise through panels and trainings with BIPOC, LGBTQ+ NGO’s and safety experts.
● Stood up central investigations team, law enforcement outreach team, strategy and portal to support investigations.
● Developed team and strategy to stand up consistent data categorization and reporting program for compliance for transparency reporting regulations.
● Spokesperson for Trust & Safety with governing bodies, officials, media and NGO’s (i.e. Biden Task Force to Address Online Harassment; Ofcom on Online Safety Bill; and European Commission on Digital Services Act).
